KEY RESULT AREAS

Water Safety and Accessibility. ‘Water’ is looked upon as a social and environmental resource. The term ‘right to water’ does not only refer to the rights of people but also to the needs of the environment. As a minimum, the quantity should be sufficient to meet ‘basic human needs’ in terms of drinking, bathing, cleaning, cooking and sanitation. Groundwater is relatively inexpensive, but it is limited in volume and irreplaceable if depleted. Maintaining a safe water supply means that river basins and groundwater are managed in their entirety.

Excellent service. Excellent service is the process of consistently communicating to all customers – whether it is an internal customer or external customer – that they are valued, and that their satisfaction is paramount to the organization.

Community Participation. Community participation is defined as a continuous two way process which involves promoting full public understanding of processes and mechanisms through which the community is involved in identifying environmental problems, developing action plans, implementing the best plan and monitoring the impact of such action.

Environmental Protection. Environmental protection is a practice of making concrete actions in addressing environmental concerns on individual and organizational levels. Environment protection proposes to solve the existing and potential environment problems, harmonize the relationship between human beings and environment and ensure the sustainable development of the economy and society.

Resource management. Resource management is the efficient and effective utilization of an organization’s resources when they are needed. Such resources may include material and human assets.

Infrastructure and Technology Development. Infrastracture and technology are the vital underlying components in maintaining and sustaining the quality of services of any organization. Continuous development, improvement, and acquisition and upgrading of existing technology are vital in upholding excellent service.